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Portimão, Técnica de Turismo |
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31 Agosto 2008 |
Carla Caixinha pROFILE |
| A creative and enthusiastic person with a diverse range of experience. Outgoing with strong and effective communication skills. Good team player and ready to use own iniciative to achieve company objectives. Good computer skills. Versatile and learns new tasks/ skills quickly. | Experience | | 15/06/2008 - present date | Topflight – Irish Tour Operator Barlavento AlgarvioRepresentative n Visiting clients upon arrival, during stay and on departure to ensure no problems whilst in our properties.n Sales of tickets to excursions, theme parks, water parks, exchange bureau, rent-a-car, etc.n Responsible for Local and regional infon Responsible for weekly reports in my area.n Dealing with clients complaints quickly and eficiently.n Arrival and departure tranfers.n Responsible for visiting clients in the following hotels:Ø Oceanico Estrela da Luz e Oceanico Vila Baía (Praia da Luz)Ø Oceanico Jardim da Meia Praia (Lagos)Ø Pestana D. João Village, Pestana Delfim, Pestana Alvor Praia (Alvor)Ø Hotel do Vau (Praia do Vau)Ø Algarve Casino, Santa Catarina, Algarve Mor (Praia da Rocha)Ø Tivoli Almansor e Rocha Brava (Carvoeiro)Ø Quinta das Figueirinhas (Senhora da Rocha)Ø Oura Praia e Forte da Oura (Praia da Oura) | | 10/2007 - 05/2008 06/2006 - 10/2007
02/2004 - 12/2007 02/2002- 02/2004 | Freemaps, Lda. PortimãoSecretary, Personal Assistant, collector and sales. - Office assistant;
- Personal assistant;
- Maps distribution in Burgau, Lagos, Luz, Portimão, Rocha, Alvor, and Tour Operators;
- Sales assistant;
- Monthly colections os advertising spaces in Burgau/ Luz & Lagos, Portimão/ Praia da Rocha & Alvor maps.
Fortlake Villas, Lda. (Villa Plus) AlbufeiraResort Representative in Armação de Pêra, Ferragudo, Estombar, Lagos e Praia da Luz. - Check and make villas directions from the airport indicating the exact location of the villas and making necessary alterations.
· Perform safety inspections to the villas and transmit any necessary alterations or repairs to property owners/ managers and to main office.· Visit clients upon arrival, during stay and on departure to ensure no problems whilst in our properties.· Contact property owners/managers/cleaning staff to ensure client satisfaction. - Management and Maintenance of properties without contracted managers.
· Fill in visit, accident and clients satisfaction reports, etc. - Deal with customers enquires and resolve any complaints as quickly and efficiently as possible.
Sociedade de Construções Frieza & Frieza, Lda. LagoaCommercial Department and Office managern Liaised with suppliers, clients, town halls, Electricity Company (EDP) etc. organizing all needed for property building and sales.n Translations of properties descriptions, etc., both from English to Portuguese and Portuguese to English.n Accompanied safety inspections of building sites.n Organized construction quotes and made various types of contracts with both clients and suppliers. n Organized all publicity regarding sales of company properties.n Helped on the sale of ten apartments and five villas while still under construction.n Canvassed properties for real estate agent working in same office. Krazy World AlgozPublicity Promotern Liaised with hotels, rent a cars, travel agencies, tour operators, etc. distributing park publicity, ticket books and promotional material.n Translated web pages, newsletters, and animal’s info. Etc. both from English to Portuguese and Portuguese to English.n Accompanied safety inspections of park.n Helping organizing events and parties in parkn Accompanied young students on school visits to the park.Responsible for collecting tickets money from hotels, rent a cars, travel agencies, etc. depositing it in the parks bank account. | | 03/1999 – 10/2001 | Something Special Villa Holidays AlcantarilhaResort Representative (1999 & 2001) Monchique to Alcantarilha, Office Manager (2000)n Checking of maps indicating the location of the villas and making necessary alterations.n Performing safety inspections to the villas and transmitting any necessary alterations or repairs to property owners/ managers and to main office.n Organization and distribution of food packs before clients arrivals.n Visiting clients upon arrival, during stay and on departure to ensure no problems whilst in our properties.n Contacting property owners/managers/cleaning staff to ensure client satisfaction.n Receiving reservations from main office and inserting them on resort computer thus enabling distribution to resort representatives.n Filled in Villa Rental Contracts between company and respective property owners/ managers.n Filled in visit, accident and clients satisfaction reports, etc.n Dealt with customers enquires and resolved any complaints quickly and efficiently. | | 02/1997- 02/1999 | Galtur Viagens e Turismo, Lda PortimãoOffice Managern Helped create excursions department known today as Best Day Lda.n Assisted in interviews and selection of staff members, selected excursions and helped making excursions brochure. n Responsible for reservations department, receiving reservations and inserting them on computer.n Organizing tour guides and buses for following day excursions.n Regional tour guide on time off.n Sales of tickets to excursions, theme parks, water parks, exchange bureau, rent-a-car, etc. | | 01/1996 - 02/1997 | Classico Viagens e Turismo, Lda. AlbufeiraOffice Assistantn Responsible for reservation of excursions and inserting them on computer.n Developed extensive experience and confidence on using the telephone and computer.n Regional tour guide on local excursions such as: Old Algarve, Portuguese Evening, Loulé Market, Quarteira Market.n Pick-ups and drop-offs of clients in respective hotels.n Sales of tickets to excursions, theme parks, water parks, exchange bureau, rent-a-car, etc. | OTHER JOBS | | | n Transfers to and from Faro airport to various hotels in the Algarven Part-Time monitor in Escola 2 e 3 ciclos do Parchal.n Lifeguard and guide in The Big One (Aqualand) water park.n Work experience in Top Tours (Top Atlântico) travel agency in Praia da Rocha (incoming/outgoing and accounts departments).n Supermarket assistant during time off from school. | Education | | | n Equivalent 12th year. Course : “Técnica de Turismo/ Profissional de Informação Turística”.n Course: “ Técnicas de Liderança”n Course: “ Gestão de Conflitos”n Course: “ Auto Cad 2D”n Course: “ Marketing de Serviços”n Course: “Mediação Imobiliária” and certified by IMOPPI through exam approval on 01st. April 2006.n Fluent in English (written and spoken) and Portuguese.n Reasonable knowledge of Spanish.n Minimum knowledge of French and German. | pERSONAL iNFORMATION | | | n Born on 27th of January 1976.n Divorced with one child born on 20th October 1999n Full, clean Portuguese driving license nº FA - 134762 8 issued in Faro by DGV on the 29/03/1996.n I.D. nº 10839338 n Social security nº120327024n Contribuinte nº 195067347 | References | | | n Best Day (Gil Barata) 282 458 848n Money Mais (Gail Serra) 913 040 808n Portuguese Homes (Claudia Pereira) 914 599 810n Villa Plus/ Fortlake Villas (Lurdes) 913 509 808n Soc. Const. Frieza & Frieza, Lda (José Frieza) 938 810 453n Folow Me Tours (Jorge Jordão) 289 590 120 n Escola E.B. 2+3 Parchal (Antónia) 282 418 536n Aqualand (M.ª José Anastácio) 282 320 230n Top Atlântico Portimão (Cláudia Jóia) 282 417 552 |
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